499be Privacy
Policy

499be is an online sports betting and casino platform operated for players across Bangladesh, accessible at https://499be.pro. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a visitor browsing our pages, or a person contacting our support team.

This Privacy Policy applies to all personal data collected through the 499be website, any mobile-optimised versions of the platform, and all communications channels operated by 499be, including live chat and email correspondence. It does not apply to the privacy practices of third-party game providers, payment processors, or any other external services, which are governed by their own respective privacy policies.

We take our data protection obligations seriously and have implemented organisational and technical safeguards that align with internationally recognised data protection standards. We believe that transparency about our data practices is essential to the trust our players place in 499be. This Policy is written in plain English so that every player — regardless of technical background — can understand exactly how their information is handled.

499be collects personal data through several channels: information you provide directly at registration or during account use, information generated automatically by your use of the platform, and information provided to us by third-party partners such as payment processors. The specific categories of data we collect are set out below.

2.1 Registration & Identity Data

When you create a 499be account, we collect:

• Full legal name
• Date of birth (to verify that you meet the 21+ age requirement)
• Mobile phone number (used as your primary account identifier and for two-factor security notifications)
• Email address
• Residential address (city/district level is sufficient for standard accounts; full address may be required at enhanced KYC stage)
• National Identity Card (NID) number or passport number, where identity verification is required

2.2 Financial & Payment Data

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, we collect:

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) — stored in tokenised form
• Bank account details where bank transfer is selected
• Transaction reference numbers, amounts, dates, and times for all deposit and withdrawal activity
• Source of funds documentation where enhanced due diligence thresholds are met

2.3 Betting & Gaming Activity Data

As part of normal platform operation, we record:

• Bets placed, including sport, market, selection, stake, odds, and settlement outcome
• Casino and slot game sessions, including game title, provider, session duration, and win/loss outcomes
• Crash game participation records
• Bonus claims, wagering progress, and promotion participation history
• Account balance history including all credits and debits

2.4 Technical & Device Data

We automatically collect the following technical data when you access the 499be platform:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation path within the platform
• Login timestamps and session identifiers
• Cookie identifiers and similar tracking technologies (see Section 6)

2.5 Communications Data

When you contact 499be support via live chat or email, we retain:

• The full content of live chat transcripts and email correspondence
• The date, time, and channel of all support interactions
• Any documentation or screenshots you submit as part of a support request

499be uses the personal data we collect only for the purposes described in this Privacy Policy. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Our primary uses of personal data are as follows:

Where we use your personal data for marketing purposes, we will do so only where you have given explicit consent. You may withdraw consent to marketing at any time without affecting the lawfulness of processing carried out before the withdrawal.

499be processes personal data on the following legal bases, depending on the purpose and nature of the processing activity:

• Contractual necessity: Processing that is required to fulfil our contract with you as a registered player — including account management, processing deposits and withdrawals, and delivering betting and gaming services.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification, and responsible gaming obligations.
• Legitimate interests: Processing carried out for the legitimate business interests of 499be, including fraud prevention, platform security, abuse detection, and anonymised analytics — provided those interests are not overridden by your own privacy rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — including the sending of marketing communications by email or SMS. You may withdraw consent at any time.

499be does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

To facilitate deposits and withdrawals, 499be shares relevant financial data with our payment processing partners including bKash, Nagad, Rocket, Upay, and Bangladeshi commercial banks. These partners receive only the minimum data required to process the specific transaction and are contractually prohibited from using that data for any other purpose.

5.2 Game Providers

When you play a casino game or crash game on the 499be platform, a session is initiated with the relevant third-party game studio (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi). These providers receive a session token and a player identifier but do not receive your full personal profile. Game providers operate under their own data protection frameworks as certified game studios.

5.3 Identity Verification Services

Where enhanced identity verification is required, 499be may engage a third-party KYC verification provider to cross-reference the identity documents you submit against authoritative databases. These providers are bound by strict data processing agreements.

5.4 Legal & Regulatory Disclosure

499be may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we receive a lawful request to do so. We will notify the affected player of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of some or all of 499be's business assets, personal data held by 499be may be transferred to the acquiring entity. Where such a transfer occurs, 499be will ensure that the new controller is bound by data protection obligations no less protective than those set out in this Policy, and affected players will be notified in advance.

499be uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. A cookie is a small text file placed on your device by the 499be website. The types of cookies we use are described below.

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language preference, and protect against cross-site request forgery. These cookies cannot be disabled as the platform cannot function without them.
• Functional cookies: These remember your preferences and personalisation choices, such as your preferred deposit method and notification settings. They are set based on actions you take on the platform.
• Performance and analytics cookies: These collect anonymised data about how players use the platform — which pages are visited most often, where players encounter errors, and how navigation flows — to help us improve the platform. The data collected by these cookies is aggregated and does not identify individual players.
• Security cookies: These help 499be detect and prevent fraudulent activity, including automated bot access and multiple simultaneous session attacks.

You may control cookie behaviour through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the 499be platform. Disabling performance cookies will not affect your ability to play games, deposit, or withdraw.

499be implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:

• Transport Layer Security (TLS 1.2 and above): All data transmitted between your device and the 499be platform is encrypted using 256-bit SSL/TLS encryption. The padlock symbol in your browser address bar confirms that your connection is secure.
• Tokenisation of payment data: Sensitive payment identifiers such as bKash and Nagad account numbers are never stored in plain text. They are replaced with secure reference tokens immediately upon receipt.
• Access controls: Access to systems that hold personal data is restricted to authorised 499be personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Database encryption at rest: Personal data stored in 499be databases is encrypted at the storage level, so that even in the event of unauthorised physical access to storage infrastructure, the data remains unreadable without the encryption keys.
• Regular security audits: 499be conducts periodic internal security reviews and engages third-party security specialists to assess the platform's defences against emerging threats.
• Intrusion detection: Automated monitoring systems operate continuously to detect anomalous access patterns, potential data exfiltration attempts, and account takeover activity.

While 499be takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You also play a role in protecting your account: use a strong, unique password for your 499be account, enable any available two-factor authentication options, and never share your login credentials with anyone.

499be retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following retention guidelines apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data (for example, platform usage statistics with no personally identifying information) may be retained indefinitely for analytical purposes.

As a player of 499be, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You may request a copy of all personal data that 499be holds about you, together with information about how that data is used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly from within your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to legal retention obligations that may require us to retain certain data for a defined period.
• Right to restriction of processing: You may request that we temporarily restrict the processing of your personal data while a query or complaint is being resolved.
• Right to data portability: You may request that 499be provides your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.
• Right to object: You may object to processing of your personal data that is based on legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

499be is strictly an adults-only platform. All players must be aged 21 years or above to register and use the platform. 499be does not knowingly collect personal data from any person under the age of 21.

If 499be becomes aware that personal data has been collected from an individual under 21 — whether through a false declaration of age at registration or through any other means — all associated data will be deleted immediately, the account will be closed, and any funds deposited will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and have reason to believe that a minor in your care has accessed the 499be platform using your credentials or by falsely declaring their age, please contact our support team immediately via live chat. We will take prompt action to investigate and resolve the matter.

499be primarily operates its data infrastructure to serve players in Bangladesh. In certain circumstances, personal data may be transferred to or processed in jurisdictions outside Bangladesh — for example, where a third-party game studio or technology provider is based in another country.

Where such international transfers occur, 499be takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy. These steps may include:

• Entering into standard contractual clauses with the receiving party that impose data protection obligations equivalent to those described in this Policy.
• Transferring data only to recipients located in jurisdictions that maintain adequate data protection standards as recognised by internationally accepted frameworks.
• Conducting due diligence on third-party processors to confirm that appropriate technical and organisational security measures are in place.

For more information about the safeguards applied to any specific international data transfer, please contact our support team.